Andrea, a store manager at a retail chain, regularly shouted at employees and publicly criticized them, whether in front of colleagues or customers.
Constant tension arose among the staff, motivation decreased, and more and more people resigned. Within a year, half of the team was replaced, causing significant costs and decreased efficiency for the company. In this case, upper management eventually implemented a feedback system that allowed employees to voice their opinions anonymously without fear of repercussions. Additionally, a more supportive manager was appointed to replace the toxic boss.